Knowledge Base

The Knowledge Base is how you teach your AI assistant about your business. Upload documents, FAQs, and product information so your assistant can provide accurate, relevant answers grounded in your content.

Adding Knowledge

Navigate to an assistant and click the Knowledge tab. From there you can upload documents that your assistant will use to answer customer questions.

Supported file types:

How It Works

When you upload a document, Talksy automatically processes and indexes it. During conversations, the AI searches your knowledge base in real time to find the most relevant information, then crafts a response based on your content. This means your assistant always answers with up-to-date, accurate information from your own documents.

Best Practices

• Be comprehensive — Upload all relevant materials: product documentation, FAQ lists, pricing information, return policies, and how-to guides.
• Keep it current — Update your knowledge base whenever your information changes. Delete outdated documents and upload revised versions.
• Structure your content — Well-organized documents with clear headings and sections help the AI find and use information more effectively.
• Use plain language — Write content the way you'd explain it to a customer. Avoid jargon unless your customers use it.