Conversations

The Conversations page gives you a real-time view of every customer interaction happening across all your channels.

Conversation List

All conversations are listed with the customer's name (or phone number), the channel they're using, the last message, and a timestamp. Click any conversation to view the full message history.

Conversation Detail

In the detail view, you'll see:

• Full message history — Every message exchanged between the customer and your AI assistant, displayed in chronological order.
• Channel indicator — Shows whether the conversation happened on WhatsApp or Telegram.
• Media attachments — Any images, documents, or audio shared during the conversation.
• Timestamps — Precise timing for each message to help with context.

Monitoring Conversations

Use the Conversations page to monitor how your AI assistant is performing. Look for patterns in questions your assistant handles well, and identify areas where the knowledge base could be improved. If you notice the AI giving incorrect answers, update the relevant knowledge base documents.