Privacy Policy

1. Introduction

Talksy ("we", "our", "us") respects your privacy and is committed to protecting the personal data of our users and their customers. This Privacy Policy explains how we collect, use, store, and share information when you use our platform and services.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, company name, and password when you register.
• Usage data: How you interact with the Talksy dashboard, features used, and session information.
• Conversation data: Messages processed through your AI assistants on connected channels (WhatsApp, Telegram, voice, web).
• Payment information: Billing details processed through our payment provider, Polar, which acts as the merchant of record for all purchases. We do not store credit card numbers directly.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process AI-assisted conversations on your behalf
• Send transactional communications (account verification, billing)
• Monitor platform performance and security
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure infrastructure hosted on Railway. We use encryption at rest and in transit, field-level encryption for sensitive data, and follow industry-standard security practices. Each company's data is isolated in a separate database schema.

5. Data Sharing

We do not sell your personal data. We share data only with third-party service providers necessary to operate the platform (hosting, payment processing, AI model providers) and when required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@talksyai.net.

7. Contact

If you have questions about this Privacy Policy, please contact us at privacy@talksyai.net.